Nursing Communication and Educational Technolog / 
Pramilaa R 
 - New Dillhi :  Jaypee,  c2010. 
 - xiv, 464 p. :  ill. ;  24 cm. 
<br/><br/>Includes bibliographical references and index. 
<br/><br/>Responsible, assertive, caring communication in nursing -- The client-nurse relationship : a helping relationship -- Solving problems together -- Understanding each other : communication and culture -- Working together in groups -- The changing world of electronic communication -- Warmth -- Respect -- Genuineness -- Empathy -- Self-disclosure -- Specificity -- Asking questions -- Expressing opinions -- Humor -- Spirituality -- Requesting support -- Overcoming evaluation anxiety -- Feedback -- Relaxation -- Imagery -- Positive self-talk --Confrontation -- Refusing unreasonable requests -- Communicating assertively and responsibly with distressed clients and colleagues -- Communicating assertively and responsibly with aggressive clients and colleagues -- Communicating assertively and responsibly with unpopular clients -- Managing team conflict assertively and responsibly -- Communicating at the end of life -- Continuing the commitment. 
<br/><br/><label>ISBN: </label>9788184489491 
<br/><br/><label>LCCN: </label>
<br/><br/><label>Subjects--Topical Terms: </label><br/>Nurse and patient.<br/>Interpersonal communication.<br/>Nurse-Patient Relations--Nurses' Instruction.<br/>Communication--Nurses' Instruction.<br/>Interpersonal Relations--Nurses' Instruction.
<br/><br/><label>Dewey Class. No.: </label>610.7306  / RPN 
<br/><br/><label>National Library of Medicine Call No.: </label>WY 88